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ShatterShield peeling off edges of Moto Z2 Force, customers being charged for repair

We got in touch with Motorola when it released the Moto Z2 Force with its plastic-based ShatterShield screen to see if it would use replacements for the easily-damaged cover liner to customers. The business stated “no.”

Well, the choice is concerning bite some owners hard just like differing quantities of use gradually, some Moto Z2 Force systems have actually displayed screen peeling near the edges and the finger print sensing unit of the gadget. Among the very first reports can be found in November and after the user just got the phone less than a month prior.

While plaintiffs are being recommended to phone Motorola client service to apply for a repair work task — you understand, because the liner belongs to a non-removable element — a few of them were stunned to discover that even under guarantee, deductibles can vary from $50 to $150 Just a few had the ability to battle the charge to get a replacement totally free. One consumer reported getting an entire replacement system from Verizon totally free of charge, stating that the provider knew the concern.

In a severe case, someone chose to try a Do It Yourself task. The above photos you see are from Lenovo online forums user “sdm_skater,” and require the procedure of eliminating the ShatterShield liner and using numerous coats of adhesive solvent prior to putting a third-party screen protector onto the gadget. It was a space guarantee threat this user wished to consider a much better experience with a phone they paid more than $700 for.

Maybe Motorola ought to wait up until it can exercise a few of its trademarked innovations for self-healing glass prior to aiming to market anything as a “ShatterShield” item ever once again. Or, even better, offer replacement liners for $40 like it utilized to for other phones.

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