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Samsung angers many early Galaxy S9 adopters by mixing up Sprint and Verizon SIM cards

Today’s Galaxy S9 launch was expected to be an event of Samsung’s excellent style improvement and cam reinventing work, however for an infuriatingly a great deal of early adopters, everything became an unforeseen experience.

Okay, maybe “experience” is a little an overstatement, however it was definitely undesirable for purchasers of opened Galaxy S9 and S9+ gadgets who clearly asked for Sprint SIM cards be delivered by Samsung to get Verizon SIMs rather.

The smart device maker’s United States consumer assistance service didn’t precisely handle the issue well, inning accordance with lots of reports on Twitter and Reddit. Eventually, both Samsung and Sprint acknowledged their error, appealing over night FedEx shipment of proper SIM cards at no charge.

That truly ought to have been the very first response to the very first problem of the very first inconvenienced purchaser instead of recommending clients they get their own Sprint SIM cards on the side or overlooking protest entirely.

Making matters worse, lots of Sprint shops weren’t fully equipped to handle the issue themselves, as “Sprint-sold gadgets included the SIM currently placed”, which is why replacements are just required in “unusual cases.” Oh, and for some factor, the Galaxy S9 utilizes a “more recent SIM than a lot of other gadgets”, making the look for a suitable system even harder.

Rather an untidy circumstance, which casts a quite huge shadow over Samsung’s early shipments of some pre-ordered S9 copies. It does not sound like other provider mix-ups took place, and at least the phones delivered with a working variation of Android onboard.

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